Professional IT solutions

Delivery and customization of complex IT solutions, support and optimization of business processes and work flows, application integration

EVENTUS, the proprietary workflow and work force management system of FORNAX is used in several European countries and has won numerous Hungarian and international awards. Eventus runs on thick clients, browser-based thin clients evolving constantly with cutting edge technology and three mobile platforms as well (iOS, Android and Windows mobiles). EVENTUS is capable of controlling the internal workflows of enterprises in various areas and business sectors and can optimize the efficiency of the usage of resources.

 

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Software development

  • Software design and development;
  • customization of off-the-shelf products and applications;

Software and System Installation

  • requirement analysis;
  • design;
  • preparation for decision;
  • development / customization;
  • infrastructure and application implementation
  • testing;
  • installation, initialization;
  • training;
  • support of live system;
  • enhancements;

System and Application Integration

  • Tibco Active Matrix parameterization;
  • Lobster installation, development, support
  • Design of software integration;
  • Custom technical integration;
  • Custom functional integration.

Consulting

  • BPM, BPR, project and program management;
  • project audit, organizational change management;
  • preparing strategies;
  • consultancy regarding tenders;
  • installation of quality control systems;
  • vendor (service, software, etc.) selection;
  • application/ system consolidation;
  • system design;
  • data migration;
  • IT security audit;
  • NFC technology;
  • Business continuity and disaster plans;
  • Temporary staffing;
  • IT consultancy;
  • AS-IS / TO-BE analyses;

Fornax solutions in general market areas

  • logistics (order, tracking, storage process);
  • LogSuite
  • support and automation of back-office processes;
  • support and automation of HR processes;
  • support and automation of processes between organizations;
  •  support and automation of approval processes (travel, procurement, benefits, expenditure, etc.;
  • telco (landline, mobile);
  • support and automation of front-office processes;
  • support and development of sales (marketing & sales workflow, tracking);
  • fraud management;
  • Coordination and optimal directing of technical workforce.
  • support and automation of back-office processes;
  • support and automation of HR processes;
  • support and automation of processes between organizations;
  • support and automation of approval processes (travel, procurement, benefits, expenditure, etc.;
  • telco (landline, mobile);
  • support and automation of front-office processes;
  • support and development of sales (marketing & sales workflow, tracking);
  • fraud management;
  • Coordination and optimal directing of technical workforce.

Fornax solutions in special areas

  • Network Troubleshooting;
  • Number portability;
  • Complaint handling;
  • Service provisioning, operation, fault management;
  • SLA Management;
  • Telecommunication networks:

Network management

  • alarm management;
  • configuration management;
  • Zero Touch Provisioning;
  • Root Cause Analysis;
  • Service Impact Analysis;
  • Event enrichment;
  • Event de-duplication.

Network and service administration

  • network discovery;
  • Resource Inventory;
  • Service Inventory;
  • Enhancement of data quality;
  • Capacity management.

Fault management

  • Discovery and correction of network faults;
  • Discovery and correction of E2E service faults;
  • Efficiency monitoring – self-learning;
  • proactive QoS management.

Fornax solutions in highlighted areas of expertise

  • interface development;
  • system / application integration;
  • Workflow Management;
  • Workforce Management;
  • Application Lifecycle Management;
  • HelpDesk;
  • Trouble Ticketing,
  • NFC solutions.